Best for product questions, issue details, screenshots, and follow-up information.
support@sricloudsolutions.com Target response within 24 hours
Vahnex Trolley support
Phone support · Daily, 9:00 AM–10:00 PM IST
Help for every Trolley journey.
Vahnex is the intelligent-mobility product brand of Sri Cloud Solutions, and Sri Cloud Solutions provides its current product and customer support. Get guidance, report an issue, or discuss the right Trolley direction for your operation.
Support promise
Within 24 hours
We aim to respond to messages within 24 hours.
Customer care
Daily · 9:00 AM–10:00 PM IST
Choose the channel that works for you.
Customer-care phone
Call our customer-care team for guidance and issue reporting during phone-support hours.
+91 87909 60689 040-4014 3120 Daily, 9:00 AM–10:00 PM ISTProduct and sales guidance
Tell us about your site, workflow, load, and mobility needs so our team can guide the next discussion.
Discuss your use case Office hours: daily, 9:00 AM–10:00 PM IST
Safety-related issue
Stop movement before troubleshooting.
If a powered Trolley behaves unexpectedly, keep people clear, use the physical emergency stop where equipped, and follow the approved site procedure. Do not restart autonomous or Follow-Me movement until the issue has been assessed and the authorized operator confirms it is safe to continue.
Call customer care
Before contacting support
A few details help us respond faster.
Share only information that is safe and permitted by your organization. Do not enter a moving or restricted area to collect support details.
- 01Trolley model and unit identifier, if available
- 02What happened and when it occurred
- 03Current connection path: Wi-Fi, SIM, or Bluetooth
- 04App platform and version, if relevant
- 05Photos, screenshots, alerts, or logs when safe to collect
Quick answers about Trolley.
Trolley is coming soon. Final model specifications and availability will be published after validation.
When is Trolley customer care available?
Phone support is available daily from 9:00 AM to 10:00 PM IST. Email and WhatsApp are available anytime, and we aim to respond within 24 hours.
How can I contact Trolley support?
Email support@sricloudsolutions.com, call +91 87909 60689, or call 040-4014 3120.
Is Trolley available now?
Trolley is coming soon. Model specifications, availability, pricing, and purchasing or enquiry paths will be announced after they are confirmed.
What Trolley models are planned?
The family includes Manual, Leash-Controlled, ABC — Point-to-Point, Follow-Me, and custom AI Autonomous models.
Which mobile and web platforms are planned?
Android, iOS, and web experiences are planned across the Trolley family. Final platform and feature availability will be confirmed for each model before launch.
What can the Leash-Controlled model monitor?
Confirmed monitoring includes location, battery level, speed, distance travelled, operating time, pulling force, load weight, and alerts, with live status and historical reports through iOS, Android, and the web.
How do connected Trolley models reach the cloud?
Leash-Controlled uses Bluetooth through the mobile app. ABC, Follow-Me, and AI Autonomous prefer Wi-Fi, then SIM or cellular, and fall back to Bluetooth through the mobile app. Communication is designed to publish asynchronously.
What happens if the Follow-Me tag signal is lost?
The planned behavior is to slow and stop when the authorized UWB tag signal becomes unreliable or is lost. Reconnection alone does not restart movement; the worker must explicitly confirm before following resumes.
Can any Trolley model be used on public roads?
No. Every Trolley model and operating mode is intended only for approved use within private property and controlled environments, not public roads.
How do I choose the right Trolley model?
Contact our team with your operating environment, route, load, workflow, and control requirements. We can help identify whether Manual, Leash-Controlled, Point-to-Point, Follow-Me, or a custom-assessment direction is appropriate for further discussion.
Still need help?